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As an online retailer, we want our customers to have a fantastic experience when buying goods from us. We try to provide as much information upfront as possible, which will help customers answer most questions that may arise.

If a customer has a problem, our aim is to resolve it quickly and, if possible, at the first time of trying.

The most effective way we can achieve this is by promising to reply to your email within a maximum of 12 hours, 7 days a week. By using email rather than the telephone, we are confident that we can provide an efficient yet personal service, while keeping our prices low and our customers happy.

 

Enquiries Relating to an Order: sales@ptgear.co.uk

Clothing Order Problems: clothing@ptgear.co.uk

Media/PR: duncan@ptgear.co.uk

All Other Enquiries: info@ptgear.co.uk

Customer support: 01353 656 446

Postal Address:
PT Gear
123 Cambridge Road
Norman industrial Estate
Milton
Cambridge
CB24 6AT