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Delivery Info

Delivery only £9.99 for as many products as you like.

Normally 5 – 10 working days from order confirmation. We endeavour to get orders to you quicker than this where possible.

  • Monday to Friday during normal working hours 8am – 6pm (weekends by arrangement).
  • Please notify us of any delivery obstructions and ensure that the delivery area is clear.
  • All goods must be signed for on delivery.

Deliveries to Ireland & Northern Ireland

We can deliver to Ireland or Northern Ireland but due to the weights involved we cannot offer it for £9.99, the cost of deliveries to Ireland and Northern Ireland are £95 but again this is for as much equipment as you like. So we recommend this for large orders only. If you do wish to order from Ireland or abroad please contact us via email.

You may cancel your order for a full refund prior to your order being shipped, though if any costs have been incurred they will be deducted from monies refunded. If you cancel your order after it has been shipped, you are responsible for any and all freight charges incurred by PTGear.  Any unpaid freight charges will be deducted from your refund. If you refuse to accept delivery of your order for any other reason than the product being damaged in transit, you are liable for all outward and return freight charges incurred by your refusal. If it is found that any of the larger products upon delivery ‘will not fit’ through any doors/stairwells and the product is subsequently returned/refused, you are responsible for all outward and return carriage costs and a 15% re-stocking fee is applicable.

Delivery Terms

Please note: due to Health and Safety regulations, upstairs deliveries are at the carrier’s discretion and are not guaranteed. This includes, but is not limited to, steps immediately outside the premises that are needed to be climbed in order to gain access to the property.

Delivery (1-Man)

All orders are processed and shipped in the order that they are received. Normal delivery time is 7 to 10 working days. Delivery times may increase around holidays and peak shipping seasons. The freight delivery service you receive may vary among carrier companies. Since most carriers deliver to the curbside immediately adjacent to their vehicle and regard inside delivery as an extra service cost, it may be necessary for you to assist or move merchandise into your home. This is especially relevant if you live in a block of flats, as carriers will only deliver to the ground floor entrance to the block. If you have alternative delivery requirements, please contact Jordan Fitness and we can make alternative arrangements. Ideally include two telephone numbers so that the carrier can contact you should they need to. All deliveries are made Monday to Friday between 8am and 6pm. Saturday deliveries are available; please contact PTGear for a low cost quotation. Unfortunately, our carriers are unable to give specific times for the free delivery service; if you would like a specific time or weekend, we would be happy to provide a quotation.

Delivery (2-Man)

This service is only available on large, premium priced products (check at time of order). Although the carrier will place the product in the ground floor room of your choice, this is subject to good and safe access. Please note: due to Health and Safety regulations, upstairs deliveries are at the carrier’s discretion and are not guaranteed. We can install upstairs, though this requires our own specialist team – please call for a low cost installation quotation. This includes steps immediately outside the premises that are needed to be climbed in order to gain access to the property. Please allow at least 10 working days for this service.
All deliveries are made Monday to Friday between 8am and 6pm. Unfortunately, our carriers are unable to give specific times for the free delivery service; if you would like a specific time or weekend, we would be happy to provide a quotation.
PTGear will not be held responsible for any delays/damages due to third party carriers, nor can we entertain any claims for compensation where the carrier fails to deliver at an agreed time.
Any claims for damages to property caused by any third party carrier must be taken up directly with the carrier.

Delivery

All orders on this website are shipped at £9.99 + vat to mainland UK addresses, excluding, though not limited to, the following postcodes: BT, HS, IV, AB, PH, PA, DD, KW, and all offshore postcodes.

If you intend to use the equipment in a hotel, school, etc. (light commercial environment) or health club (full commercial), it is entirely the responsibility of the customer to check with PTGear that the product is suitable and manufactured to the required standards.
Please provide any further details or information that you think might be useful in making delivery easier.
Should you have any queries or comments concerning either the forthcoming delivery of your equipment, or other items from PTGear, please do not hesitate to contact us.